UK Delivery

Delivery Information

 

UK 🇬🇧

 

Small Items Standard 2-3 days £4 
Small Items Express 1-2 days £5 
Large Items 2-3 days £9  
FREE Collection from our shop in Rye 

Online orders are picked and despatched, Mon - Fri, before 4pm.
*Times quoted above are working days and do not allow for delays caused beyond our control.

 

Due to Royal Mail strikes taking place on Thursday 13th October, orders placed after 4pm on Wednesday 12th October will be posted on the next available working day. There may be some delays in receiving post during the Royal Mail strikes.

Delivery Questions

 

Small Item and Large Item difference?

Small items include everything apart from bulky or heavy items such as side tables, lamps and planters which are Large items. As you checkout, we will automatically show you the rates applicable to your order. If you order both a small and a large item you will pay only the Large item shipping rate.

How long will my order take to arrive?

We always choose 24hr or 48hr service for domestic 🇬🇧 UK orders. We pick orders the same day from our shop in the UK and send the same (if before 4pm) or next working day, but please allow up to 7 working days for UK deliveries.

How will my order be packaged?

We re-use our suppliers packaging to help prevent waste where we can. All orders are securely packed to ensure they arrive to you in perfect condition.

Collection from store.

As you checkout, select the 'Pick Up' option for free collection from our store. Orders are normally ready 1hr after you place your order. We will message you when your order is ready to collect. Collection times are daily between 11am and 5pm. Our address is 29A High Street, Rye, TN31 7JG.

Has my order been shipped yet?

Once you have paid for your order online, you will be sent an order confirmation within 24hrs. We will contact you again by email ,or you by text, letting you know when your order has been dispatched.

Can I track my order?

Once you have completed your order you will receive an email with your tracking information.

  

Ordering

 

I didn’t get an email confirmation?

Please check your junk mail as sometimes the confirmation can go here, rather then your inbox. To prevent this happening in the future, please add us to your contacts.  If you are still unable to find your email confirmation, please contact us using the same email address that you used to place your order.

How will the transaction show on my bank statement?

Your purchase will display as Lola & SiDney on your credit or debit card statement. All transactions are SSL protected. 

Do you accept PayPal?

Yes! 

Do you accept American Express?

Yes!