Small Items Standard 2-3 days £4
Small Items Express 1-2 days £5
Large Items 2-3 days £9
FREE Collection from our shop in Rye
*Times quoted above are working days and do not allow for delays caused beyond our control.
Small Item and Large Item difference?
Small items include everything apart from bulky or heavy items such as stools, mirrors and pots which are Large items. As you checkout, we will automatically show you the rates applicable to your order. If you order both a small and a large item you will pay only the Large item shipping rate.
How long will my order take to arrive?
We always choose 24hr or 48hr service for domestic 🇬🇧UK orders. We pick orders the same day from our shop in the UK and send the same (if before 3pm) or next working day, but please allow up to 7 working days for UK deliveries.
Collection from store.
As you checkout, select the 'Pick Up' option for free collection from our store. Orders are normally ready 1hr after you place your order. We will message you when your order is ready to collect. Collection times are daily between 11am and 5pm. Our address is 29A High Street, Rye, TN31 7DA.
Has my order been shipped yet?
Once you have paid for your order online, you will be sent an order confirmation within 24hrs. We will contact you again by email ,or you by text, letting you know when your order has been dispatched.
Can I track my order?
Once you have completed your order you will receive an email with your tracking information.
I didn’t get an email confirmation?
Please check your junk mail as sometimes the confirmation can go here, rather then your inbox. To prevent this happening in the future, please add us to your contacts. If you are still unable to find your email confirmation, please contact us using the same email address that you used to place your order.
How will the transaction show on my bank statement?
Your purchase will display as Lola & SiDney on your credit or debit card statement. All transactions are SSL protected.
Do you accept PayPal?
Do you accept American Express?