3-10 days £8
Rest of World 🌎
5-15 days £20
*International orders may be assessed for custom duties and taxes. Please note this is not included in the delivery or product cost.
*Times quoted above are working days and do not allow for delays caused beyond our control.
Small Item and Large Item difference?
Small items include everything apart from bulky or heavy items such as stools, mirrors and pots which are Large items. To ensure shipping cost are kept low, we are only shipping smaller items for International destinations.
How long will my order take to arrive?
We always choose ✈️Air for all International orders. We pick orders the same day from our shop in the UK and send the same (if before 4pm) or next working day, but please allow up to 12 days for Northern Europe and 21 days for the Southern Europe, US, Australia and Rest of the World. Deliveries to Italy, Spain and Portugal can take longer due to local postal networks.
How will my order be packaged?
We re-use our suppliers packaging to help prevent waste where we can. All orders are securely packed to ensure they arrive to you in perfect condition.
Has my order been shipped yet?
Once you have paid for your order online, you will be sent an order confirmation within 24hrs. We will contact you again by email ,or you by text, letting you know when your order has been dispatched.
Can I track my order?
Once you have completed your order you will receive an email with your tracking information.
Do you deliver outside the UK?
Yes. Make sure to select the correct country field during checkout. For International shipping cost, see the above table. Please note, International orders may be assessed for custom duties and taxes and this is not included in the delivery cost.
What are duty & taxes?
Lola & SiDney ships from the UK and if you live outside the UK, your country inspects goods as they arrive. Sometimes they apply duties and taxes and a small clearance fee. This is dependant on each counties custom thresholds and also any trade agreements that are in place. Please note this is not included in the product or shipping cost.
I didn’t get an email confirmation?
Please check your junk mail as sometimes the confirmation can go here, rather then your inbox. To prevent this happening in the future, please add us to your contacts. If you are still unable to find your email confirmation, please contact us using the same email address that you used to place your order.
How will the transaction show on my bank statement?
Your purchase will display as Lola & SiDney on your credit or debit card statement. All transactions are SSL protected.
Do you accept PayPal?
Do you accept American Express?
Can I pay in dollars or euros?
Orders are processed in British Pounds (£) . You can use the currency convertor at the top of the page to give you an indication to your home currency.